Refund policy
Return & Refund Policy
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee. If you’re not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
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The item must be in its original condition
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The item must be unused or only lightly used
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The request must be made within 30 days of delivery
How to Start a Return
To initiate a return, please contact us at support@nexuscirclenet.com with your order number and reason for return. Our support team will provide further instructions.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will offer a replacement or full refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed back to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received your refund after the expected processing time, please check with your bank or payment provider. If the issue persists, contact us and we will assist you.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or damaged.
Order Cancellations
Orders can be canceled within 12 hours of purchase. After this period, orders may already be processed and cannot be canceled.
Contact Us
For any questions regarding returns or refunds, please contact us at:
support@nexuscirclenet.com